Widerrufsrecht
At Card Society, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the conditions below.
1. Return Period
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, the product must generally be:
- Unused and in its original condition
- Undamaged
- In its original packaging
- Returned with all original accessories, components, and documentation, when applicable
- Accompanied by your order information or proof of purchase
2. Non-Returnable Items
Certain products may not be eligible for return, including:
- Products that have been damaged after delivery due to misuse or improper handling
- Products missing original packaging or essential components
- Clearance or final-sale items when clearly identified as such
- Products specifically identified as non-returnable at the time of purchase
3. How to Request a Return
Before sending any product back, please contact Card Society using the contact information below.
Please provide:
- Your name
- Order number
- Product you wish to return
- Reason for the return
- Photos or other information if requested
Do not send a return to our business address unless we have specifically instructed you to do so.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
We may request photographs of the product, packaging, shipping label, or other information to help us review the issue.
Depending on the circumstances, we may offer a replacement, exchange, or refund.
5. Refunds
Once an approved return is received and inspected, we will determine whether it qualifies for a refund.
Approved refunds are generally issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
6. Return Shipping Costs
Unless the item received was defective, damaged, or incorrect, return shipping costs are generally the responsibility of the customer.
If the return is related to an error on our part or a defective or damaged product, we will review the circumstances and determine the appropriate solution.
7. Exchanges
If you would like to exchange an eligible product, please contact us before returning it.
Exchanges are subject to product availability and may not always be possible.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has been processed or shipped. If the order has already shipped, you may need to follow the applicable return procedure.
9. Refund Delays
If you have been notified that a refund was issued but have not received it, please:
- Check your bank or payment account.
- Contact your card issuer or payment provider.
- Contact us if the refund still has not appeared after the applicable processing period.
10. Policy Changes
Card Society reserves the right to update or modify this Return and Refund Policy at any time.
Any changes will be published on this page with an updated revision date.
11. Contact Information
For questions about returns, refunds, exchanges, or damaged orders, please contact us:
Card Society
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Website: cardsociety.shop