FAQ
Ordering
How do I place an order?
Browse our products, add the items you want to your cart, and proceed to checkout. Enter your shipping and payment information, then confirm your order.
Will I receive an order confirmation?
Yes. After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
If you do not receive one, please contact us with your order details.
Shipping
How long does it take to process my order?
Orders are generally processed within 0–1 business days after payment and order confirmation.
How long does shipping take?
Our estimated shipping time is 3–7 business days.
The total estimated delivery time is generally 3–8 business days, depending on processing and carrier transit times.
Will I receive tracking information?
When tracking is available, tracking information may be provided after your order has been shipped. Tracking updates can sometimes take time to appear.
Can I change my shipping address after placing an order?
Contact us as soon as possible if you entered an incorrect address. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Returns & Refunds
Can I return my order?
Eligible products may generally be returned within 30 days of delivery, subject to the conditions in our Return and Refund Policy.
How will I receive my refund?
Approved refunds are generally issued to the original payment method used for the purchase.
Processing times may vary depending on your bank or payment provider.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible. We may request your order information and photographs of the product or packaging so we can review the issue and determine the appropriate solution.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout and may include major credit/debit cards and other payment methods supported by our payment providers.
Is my payment information secure?
Payments are processed through third-party payment providers using their security systems. Card Society does not normally store complete payment card information on its own systems.
Order Changes & Cancellations
Can I cancel my order?
Contact us as soon as possible if you need to cancel an order.
We cannot guarantee cancellation once an order has been processed or shipped. In some cases, you may need to follow our return procedure.
International Orders
Do you ship internationally?
International shipping availability depends on the destination and available shipping options at checkout.
Additional customs duties, taxes, import fees, or other charges may apply depending on the destination country.
Contact Us
If you have a question that is not answered here, please contact Card Society.
Card Society
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Website: cardsociety.shop